Terms of Service
Last updated: August 24, 2026
1. Acceptance of Terms
By creating an account or using the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Where Crimxon services are provided under a separate service agreement, proposal, order form, or other written agreement with the client (collectively, the “Service Agreement”), the terms of that agreement shall govern the applicable services, fees, billing arrangements, service period, and other client-specific conditions. In the event of a conflict between these Terms of Service and a Service Agreement, the Service Agreement shall prevail with respect to the services covered by that agreement.
2. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to provide accurate and complete information when creating and maintaining your account and to promptly notify Crimxon of any unauthorized access or use of your account.
3. Permitted Use
You may use the platform only for lawful purposes and in accordance with these terms. You may not use the services to infringe on the rights of others, violate applicable laws or third-party policies, or interfere with the operation, security, or integrity of the platform.
4. Google and Third-Party Services
Crimxon may integrate with Google Business Profile and other third-party services to provide certain features of the platform.
Your use of Google Business Profile data and other third-party integrations is subject to the applicable terms, policies, and requirements of those providers.
Crimxon does not control the availability, functionality, policies, or decisions of third-party services. Changes to, suspension of, or limitations imposed by a third-party service may affect the availability or functionality of corresponding Crimxon features.
5. Client Authorization and Business Information
By connecting a business profile or otherwise authorizing Crimxon to manage a business listing, you represent that you have the necessary authority to grant Crimxon access to and management rights for the applicable business profile.
You are responsible for ensuring that information, content, and instructions provided to Crimxon are accurate, lawful, and authorized for use.
Where the platform is configured to publish posts, respond to reviews, manage business information, or perform other actions on your behalf, you authorize Crimxon to perform those actions in accordance with your account settings and applicable Service Agreement.
6. Intellectual Property
All software, platform functionality, branding, designs, documentation, and other materials provided by Crimxon remain the property of Crimxon or their respective owners unless otherwise stated.
You retain ownership of content and information that you provide to Crimxon, subject to the rights necessary for Crimxon to provide the contracted services.
7. Paid Services and Billing
If any part of the platform or related services is offered on a paid basis, you agree to pay all applicable fees and charges in accordance with the applicable Service Agreement, order form, proposal, or other agreed billing terms.
Fees may vary depending on the services provided, number of business locations, service period, and other client-specific requirements.
Unless otherwise stated in the applicable Service Agreement, fees are due according to the agreed billing schedule.
8. Cancellation and Refunds
Cancellation of Crimxon services is governed primarily by the applicable Service Agreement, order form, proposal, or other written agreement between Crimxon and the client. Clients may be subject to contractual notice periods, minimum service commitments, or other cancellation conditions specified in such agreement.
Because Crimxon services are provided on a contractual basis and may involve services, resources, platform access, and management activities performed throughout the applicable service period, payments made for contracted services are generally non-refundable.
Unless otherwise expressly provided in the applicable Service Agreement, cancellation of services does not automatically entitle the client to a refund of fees already paid or to a reduction of fees for the remaining portion of a contracted service period.
Any refund, credit, or adjustment shall be provided only where expressly stated in the applicable Service Agreement, approved by Crimxon in writing, or required by applicable law.
Where a client has an outstanding payment obligation at the time of cancellation, cancellation does not relieve the client of any fees or other obligations that have already accrued or are otherwise due under the applicable Service Agreement.
9. Privacy and Data Protection
Your use of the platform is also governed by our Privacy Policy. By using the services, you acknowledge and agree to the collection, processing, and use of information as described in the Privacy Policy.
10. Service Availability and Third-Party Dependencies
Crimxon will make reasonable efforts to maintain the availability and functionality of the platform. However, certain features depend on third-party services, including Google and other service providers.
Crimxon does not guarantee uninterrupted or error-free operation of the platform and shall not be responsible for interruptions, delays, errors, or limitations caused by circumstances outside of Crimxon’s reasonable control, including third-party service outages, API changes, connectivity issues, or other technical limitations.
11. Termination
Crimxon may suspend or terminate access to the platform if we determine that you have violated these terms, failed to meet applicable payment obligations, engaged in abusive or unlawful conduct, or otherwise materially breached the applicable Service Agreement.
Termination or suspension of access does not relieve the client of payment obligations or other obligations that accrued before the effective date of termination.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Crimxon will not be liable for indirect, incidental, special, consequential, or exemplary damages arising from or relating to your use of the platform or services.
Crimxon shall not be responsible for losses resulting from changes, suspension, termination, or limitations imposed by Google or other third-party services, except to the extent such liability cannot be excluded under applicable law.
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time. Material changes will be reflected by updating the “Last updated” date above.
Your continued use of the platform following the effective date of any updated terms constitutes acceptance of the revised Terms of Service, to the extent permitted by applicable law.
14. Contact Us
If you have questions about these Terms of Service, cancellation, billing, or other matters relating to the services, please contact your assigned Crimxon account manager.